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How We Create Human Escalation Paths in Cisco’s Digital Experiences

Cisco CSR

Although I work on the Digital Experience team at Cisco, one core piece of our orchestration capabilities includes a human escalation path within our digital journeys known as “ Recommended A… Read more on Cisco Blogs

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Power Your Digital Transformation

Cisco CSR

Digital engagements are at an all-time high, with more than 5.25 Digital engagements are at an all-time high, with more than 5.25 Additional complications stem from digital demands outpacing IT resources and expertise across every type of industry and geography. billion active Internet users around the globe and growing.

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Failing Forward – What We Learned at Cisco from a “Failed” Digital Orchestration Pilot

Cisco CSR

You log into your digital account and see another. You receive an email… Read more on Cisco Blogs The modern customer experience is fraught with friction: You speak to a customer representative, and they tell you one thing.

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AIOps Drives Exceptional Digital Experience Through Network Assurance

Cisco CSR

Part 5 of the six-part series – The 2023 Global Networking Trends Report series The distributed workforce―and the distributed applications and services they consume―have vastly changed the enterp… Read more on Cisco Blogs

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Innovating With AI for Customer Success: Part 2

3BL Media

In this blog, I examine how AI delivers benefits to our customers through Keysight solutions. For example, NASA’s Orion capsule benefits from this digital twin approach of automated testing. Having the right emulation of these components in digital twin testing and validating with physical cars, delivers safer cars on the roads.

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Innovating with AI for Customer Success: Part 1

3BL Media

One example is leveraging Eggplant Test Automation for testing our PathWave Manufacturing Analytics, and ICT software. Figure 1 Keysight Electronic Design Automation (EDA) software A more sophisticated approach is the creation of digital twins for some of our high-end product development.

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Five Digital Innovations To Help Elevate Your Retail In-Store and Online Experiences

Daniel Burrus

Because we are armed with greater comfort in using digital tools to shop and buy, physical stores need to embrace a digital-first strategy to elevate their in-store retail experiences. Let’s take a look at five notable trends in digital technology that are sure to further transform retail and hospitality for the better.